Transfer Koodo (monthly) to Public Mobile

[jonathanmwklass]

Message I get when I try to transfer despite having monthly not prepaid subscription with Koodo and having already subscribed to Public Mobile and being given a new number:

 

[kb_mv]

@BKNS27 OP is monthly, not prepaid.

[BKNS27]

@jonathanmwklass 

With prepaid Koodo service. You need to complete the porting by contacting a CS_Agent.

Continue to use the temporary number in the meantime until agent completes the porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[kb_mv · Accepted solution]

@jonathanmwklass Though the message says for transferring Koodo prepaid number to contact PM customer service, I would open a ticket with them anyway via the chatbot.