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redeem points

animal1
Great Neighbour / Super Voisin

i redeem $20only, but they deduct me $40 points

 

2 REPLIES 2

Sansan
Mayor / Maire

Strange, I don't see how that is possible.  I redeemed times when it was 15 points and that has never happened to me.

Refresh the page and check again.

Are you sure you didn't do it twice.

Chalupa_Batman
Mayor / Maire

 

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