Tuesday - last edited Tuesday by computergeek541
Good day,
I subscribed to this plan 2 days ago. My eSim did not work and I had to delete it. How can I reinstall a new eSim. The bar code that I received in my email inbox does not work. Thank you
Tuesday
Login to your account, and rebuy another eSIM, it's $5 but since you're having issues, support should give you a credit to offset that.
hi @Monika010
oh, the eSIM should not be deleted
if you can still login to the PM app on the phone, go to Account page and Purchase sim card and buy new eSIM
if you cannot buy new esim, you will have to ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
