01-26-2026 07:59 AM
I had deleted, not knowing the process wasn't complete, my Rogers eSim and I am now unable to receive any sms or phone calls. I can make phone calls, but still are unable to receive calls. Porting was done and confirmed by sms over 12 hours ago.
01-26-2026 10:20 AM
Hello @Khater,
It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.
Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )
01-26-2026 08:10 AM
@Khater Message support to help
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage