Back in November I signed up for the 20GB at 4G speed Black Friday promo.
When I look at my payment history it is showing I was charged for this plan in both December and January. However, on my Account and Plan pages it is still showing I am on the 4.5GB at 3G speed plan and that I only have 4.5GB available.
I have tried submitting tickets multiple times but am never able to submit them as the submit button won't work for me. I am very frustrated. Anyone else having this issue or have a recommended solution?
Solved! Go to Solution.
I have a similar issue.
I have used the refresh button and it did update the data usage, but not the payment information. Here is my data usage. Notice the plan says it is from Nov to Feb, or 3 months. But the data usage is correct for my current plan. I used to be on the 12Gb, 90 day plan, but switched to the 15Gb 30 day plan for $40.
When I see my upcoming bill, it is for a 3 month payment, from my old plan.
When I look at payment history, you can see the last payment was for a 30 day plan and was paid in January. So the date from the plan usage of Nov - Feb does not align with the fact I am not on a 30 day plan, and have made a payment in January.
Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version: