I have a similar issue.
I have used the refresh button and it did update the data usage, but not the payment information. Here is my data usage. Notice the plan says it is from Nov to Feb, or 3 months. But the data usage is correct for my current plan. I used to be on the 12Gb, 90 day plan, but switched to the 15Gb 30 day plan for $40.
When I see my upcoming bill, it is for a 3 month payment, from my old plan.
When I look at payment history, you can see the last payment was for a 30 day plan and was paid in January. So the date from the plan usage of Nov - Feb does not align with the fact I am not on a 30 day plan, and have made a payment in January.
Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:
- Try clearing cache and cookies and opening an incognito tab
- Try using a completely different browser from a completely different device which does not have stored/remembered credentials
- If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
