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Esim

Eicooker
Great Neighbour / Super Voisin

I just signed up to public mobile. During the the sign up phase I verified that my Samsung S20 would be compatible with an Esim. Once I downloaded the app it tells me it Is not compatible.  Any avenue I have tried to get help do not work. Please help me.

2 REPLIES 2

Sansan
Mayor / Maire

@EicookerSo I have same phone. I never looked into it, as I'm not interested in esim, but I was under the impression that this phone was not esim compatible?

If that is the case,  you would need to purchase a physical SIM card. From the public mobile app,  go to Account section and there should be an option to purchase sim card.  Or you can call a local Telus/Koodo store to see if they have. Others have also used Amazon.

Handy1
Mayor / Maire

@Eicooker  If chat bot not working for you you can use this direct link to contact support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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