06-16-2025 01:34 AM
Tonight I switched me and my family over to public mobile four SIM cards off Amazon three of the four worked no problem we were switching from Bell the one phone the sim was just disconnected, so I never got the confirmation text from public that everything was ready like I did on the other three now I have no service on the old Bell Sim and I have no service on the new public Sim so I am just stuck with nothing anyone have any ideas?
06-16-2025 08:46 AM
Ok thanks, hopefully we can resolve this today
06-16-2025 08:03 AM
Hello, @ Efeader,
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
06-16-2025 01:38 AM
@Efeader wrote:Tonight I switched me and my family over to public mobile four SIM cards off Amazon three of the four worked no problem we were switching from Bell the one phone the sim was just disconnected, so I never got the confirmation text from public that everything was ready like I did on the other three now I have no service on the old Bell Sim and I have no service on the new public Sim so I am just stuck with nothing anyone have any ideas?
This is an issue with setup/provisioning of service on your Public Mobile account. Please note that the aspect relating to the Public Mobile not providing any service isn't a number porting related issue. I have sent an escalation request and you can expect Public Mobile to contact you via the CSA_PM in the morning (Monday).