hi @BrianThompson to port from Koodo Prepaid, you need to get a temporary number during activation and then submit ticket with PM support and ask them to manually port the number for you, you done that?
if not, submit ticket now. if you already asked, then message them again for update (call center closed now, they will reply tomorrow)
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
