Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
All I want to know is why I'm not seeing how much data I have used in real time like I used to get it before. Right now it shows zero used. That is useless information for me. I want to know how much I used and how much is left. This is not as if it'...
after entering the voucher number i am getting error message stating unable to top up please contact customer ser
I signed up for the 6 GB data plan that costs $23/month. I want to change to the plan that has 1 GB data for $19/month. How do I do that?
Hello, I´m thinking of buying a plan Can-Mex-Usa, as I travel a lot in those 3 countries, but I want to know if that means that whenever i´m in mexico, usa or canada my line will work as if I was in Canda, local calls, data, etc or will be there addi...
I signed up to upgrade to Can-US-Mexico plan that was supposed to be activated on January 18, but it has disappeared from my account. I took the screenshot when I signed up for subscription change, because this has happened in the past, too. Can some...
When I use Firefox to logon to selfserve.publicmobile.ca I get this error message:invalid_request Missing parameter, 'client_id'It appears at eversafe.id.telus.com after entering my 2FA code.When I use Google Chrome, which I am using now, I can logon...
SIM card not supported in my iPhone 16 pro max
Hey all, i currently have an esim and am looking to get a new phone. I have already purchased a new physical sim for the new phone, but im wondering what is the best/smoothest process for this transition? Should i switch over to the physical sim whil...
I'm looking to sign up for Public Mobile because of being able to use my Canadian number outside of the country using the US/Mexico plan. I would be spending about a year in the US without returning until the following year. Will PM cancel my service...
Hi everyone,I am about to stop using the SIM and do not know how to cancel it. Can you guys help me with this ?
Hi，like mentioned inthe title，it's been 11 business days since i orderred the SIM card and enrolled in your service，but i have not yet received anything，my card is already debitted for the fees Any help solution or refund？
Hello Community, Due to the recent Canada Post Strike, delivery times for new Public Mobile SIM card orders may be temporarily extended while Canada Post clears its backlog of deliveries. Please allow up to 15 business days for your SIM card delivery...
Need my refund back of 2 months which I didn’t opted for. Your customer support is very ridiculous and hard to get through. Please refund me my money back asap.
I woke up this morning to a notification that any numbers I had blocked were unblocked because I made an emergency call. That is the gist of the message, not the exact words. I can't find the notification now...I see NO outgoing call on the phone its...
While creating my account I didn't keep my old sim card in my phone. So the phone number transfer didn't complete successfully. My old provider is chatr, they told me to get public mobile to resubmit the transfer request.
I need someone that can help me get my number back. I miss the old CS agents, these new agents aren’t helpful at all. I’ve been with PM for 12 years now, and they still can’t help.
Hello, I cancelled my account and need access to my bills - can these be sent to me somehow or how do I access since I've lost online access?
How does the credit earned from reward works?!
duplicate thread
I had upgraded my subscription from 34$ 50GB US/Canada plan to 35$ 75GB US/CAN/MEX plan and my subscription did not renew today. I tried to do a payment and it is not accepting it. I read the post about the work arounds like taking a 30$ plan, but th...
Does any one here use a link to cell phone set without a land line number attached to it?Panasonic?V-tech?AT&T?Does it work well? Any thing to point out good or bad?Thanks.
My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my si...
how to save $10 for the sim card?Thanks!
can i add another line on my package that we could share the data and save some costs.
My folks are in their 90’s, still in good health, able to drive and care for themselves. Although they have had cell phones in the past they currently do not have a phone but now are asking me to set them up with one. Problem is they have already che...
My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error.
im locked out of my account and my phone was stolen... i need to reset my password and get my login code so i can get into my account!!!I already PMd the team this is urgent, I have access to the email and this is a business line
When I went to purchase a subscription I selected an eSIM it said my phone was compatible (iPhone 12) after my payment went through, I was prompted to download the app. After doing so it then told me my phone wasn’t compatible with eSIM. Now I am stu...
I made 2 different accounts because the first account I made wasn’t working. I made the second account to hopefully use that instead. Eventually we got the first account to work. But I am getting charged for the second account as it has my payment in...
