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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My sister lost her phone and can't login. How can she submit a ticket to suspend her account?

Accidentally closed account

Hi team, we accidentally closed our account as my older daughter was trying to port her number over, however I wanted to use the existing service and points for my other daughter and just create a new number…currently it will only allow me to reopen ...

Cancel

I am currently using Public Mobile, and I’m satisfied with it, so I arranged for my wife to sign up as well. She paid for and ordered a new Public SIM card, and we received it about three weeks ago. However, my wife now wants to cancel. She has alrea...

Any news about changing the billing address?

Hello, the PM team!I recently moved to AB and I definitely would like to pay less taxes. I searched through the posts and it looks like PM calculates taxes based on the phone number's area code. Is that true and still true? I really liked being a PM ...

Looking for a PUK number

I see some posts here but no answers. How do you get a PUK on a new activation? Trying to set up for a friend. I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.

Resolved! Need a way around multi-factor authentication code

My son moved abroad a few weeks ago and disabled auto-renew on his Public Mobile plan. He tried porting his number to Fongo but Fongo need to verify his account at Public Mobile. He's unable to reply to the multi-factor authentication questions or si...

Resolved! overcharged

Hello:No service but my credit card was charged. I overcome this by ordering a new subscription which worked fine.Charges was and is $21.47 service is back. However, my outstanding charge was not credited back,What is the problem with Public Mobile...

Rewards

Where can i view my rewards. The new upgrades system is confusing

Signing up a family member for Public Mobile

I was wondering what steps they would need to take. My family member is switching from a different provider and would like to keep their phone number as they switch, which I know I was able to do when I joined public.Has customer service gotten worse...

Resolved! Issue with calling minutes limit

I have a subscription for unlimited wide calling. It’s just been 2 days and it says that all limit is exhausted. Please kindly help in this regard.

Transfer services

How do I get a transfer PIN number

Resolved! Can't log in to speak with agent or ge ticket

Chip was empty and had to change providerI need help to geta refund on the plan I bought for 45.oo can someone help me

Lost connection to Mobile Data and to the phone service afterwars

I can't send text or make phone calls. It seems I have no connection to the network. When I attempt to make a call, I get a message "Cellular Network not available". Please help.

Re: Points rewards

How do I redeem my points on the site to pay my bill?

i key in wrong sim card numbers

I key in wrong sim card #,now i m with my plan phone number and when i used my other phone to call my new plan#,i even have my new voice mail box #, but i cannot dial out,i am thinking of cancel my phone service, last night, i must be 2 tired and my ...

Activation failure for newly added esim

I subscribed to a plan yesterday and I’ve added the eSIM to my phone, but keep getting an error message saying “Unable to activate eSIM”. Do I need to remove the eSIM and start over?

whatsapp calls

Can I make whatsapp calls if I have a plan with 20 gigs? Can I make them even from a Wi-Fi network?

Not Receiving Activation Code and No EverSafe ID

Hi, I've just recently set up my Public Mobile account and I'm being asked to confirm my identity with a 6-digit code however I'm not receiving any code via SMS as I don't have any Public Mobile connection. I am not getting any option to send via ema...

Hi

Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.

tranferring phone number to different provider

I'd like to transfer my public mobile phone number to a different provider but can't seem to get ahold of anyone at public mobile to do this. Any suggestions?

Resolved! Unlimited U.S. Talk and Text Bundle (15 days) Add-on when travelling to the US

Hello, I'm going to be travelling to the US in a couple days and was wondering if the US roaming add on of Unlimited U.S. Talk and Text Bundle for 15 days will let me make phone calls to Canada as well or will it only work for US numbers? Thanks for ...

away for more than 5 months.

Roaming in US - 5G?

Hello - my daughter and I have the plan that includes data in the US. We successfully connected to roaming, and in my notes I had written down to connect to 4G/LTE - however 5G was an option when we connected. Can we change it to 5G, the LTE seems qu...

Resolved! A new phone

Hi, my elderly mom has a digital home phone now with another provider. Can I get a cell phone and activate a new account with Public Mobile using her existing number?

Resolved! Travelling to Europe

I will travelling to Rome, Italy for three days in October and then doing a 10 day Mediterranean cruise. l understand my phone will not work outside of Canada and the USA. Will l still be able to use wifi? My Samsung phone is not esim compatible. Can...

Resolved! While I wait for my SIM card to be mailed to me..... how can I check my account?

I'm waiting for my sim card to be mailed to me. while I wait, the Public Mobile account page will only show me that activation is the next step. I can't go anywhere else to see my account or profile... is this by design? It's annoying. Thanks!

Resolved! Plans

So Public Mobile has been charging me $40/mo for 20GB @4G speed. I clicked change plan, and I see a 20GB @4G plan for $30/mo. Then I searched their plans from the drop menu and I see a plan for 15GB @4G for $30/mo. What a mess, and how long have I...

Resolved! Adding eSIM

Hi!I have an account with PM already. I’d like to add a separate number using an eSIM on my phone.how do I go about doing that? How can I add the eSIM without cancelling my sim/my current account?Thanks everyone!

funds

I have available funds and would like to use it please.

How to find out my bill monthly charge day?

Hi I look under my profile and I did not see an option to tell me when is my next bill is?If you know how please let me know.Thanks.

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