Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i need account number of my public mobile number, i only have phone number with me. i forget my email. please someone help me
Hi,On the main page (list of plans) for Quebec, the 50GB Canada-US plan indicates "unlimited data":When you select this plan, the webpage then shows the plan without the "unlimited data":I'm pretty sure that this plan doesn't actually have unlimited ...
Can’t download my ESIM so no access to account
Hi…I will be in Mexico for a month in January. I would like to use my phone at the airport to book a Uber…need tips to do that…do I have to buy a sim. Ard with data? Or else…because Piblic Mobile do not offer international plan ouside the US…??
I paid $54.88 for 4g $39 plan and a sim card a week ago, and activities today, and changed to 90 days right away. Got charged $114.24 again. How about the first payment $54.88?
I can't login. Says the code it sends to my email is wrong.
Hello,I was recently in the U.S a few days ago and purchased the US Roaming - 3G data plan (15 days). It barely worked while I was in the U.S and I was unable to use it. My account usage shows that I have 2.94GB/3GB remaining. I am now back in Canada...
I'm trying to verify my LinkedIn profile and LinkedIn works with clearme.com for verifications. I'm getting an error that my mobile carrier is not supported and I went through a lengthy support process with the CLEAR team that eventually led to them ...
My current plan is not working, i Subscriped 50 CAD , USA - CANADA calling and 40 GB data , ITS NOT WORKING IN WHILE I AM IN USA. KINDLY FIX IT PLS. thanks
Hello, will an iPhone 6 that has not been updated in a while work with Public Mobile- currently with Bell and works
I need my account to be frozen. My phone was hacked and my bank account too
Hi, what is a badge exactly? Is it the same as a Point?
I have been no cellphone service all day in Châteauguay, QC where I live. Any outage going on?
Bell Canada believes we owe them money. I told them we have a new carrier, and the new Carrier (public mobile) took care of everything and put our home number with them. Advice on how to prove to Bell, that we are with Public mobile since Aug.12th?
Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the...
I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to mo...
I have no internet connection, I can only receive calls I need help urgently.
Hi - I'm new to PM and have purchased a plan. When I bought the plan, I selected eSIM because I thought my phone was compatible (iPhone 13 mini)... but apparently it is not compatible and I need a physical SIM card. How do I go about requesting a phy...
Is there a way to actually speak to a customer service rep or is it all online?
Hi, how do I change plans if I want to do this?
I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
Can’t get data to work on parts of Montreal’s Soutn Shore. Worked when I was in Montreal. As soon as I left it cut out and my Spotify app lost connection. Can confirm it’s an outage. Co worker who uses Koodo can’t access data as well. Calls and SMS w...
My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmat...
Hi. So i was on 3g plan which i switched to 5g plan which was started yesterday. I checked 5g map and I’m almost in the center of 5g network in Edmonton. So i decided to check the speed today, how much im getting. Apparently it shows 2 mbps download...
Hey PM when will the network be fixed? Been all morning on PM and Koodo. Thankfully my business line is on Roger’s and their network is working. Please fix asap
Hi, I have no internet service. The chatbot doesn't help, I want actual support please. My data is not working the 3rd day in a row now. I still have lots of GB left. Is there an issue with data service ? Phone and text works, LTE / 4G not. Please re...
Hello - on sept 9 I requested that my daughter's account be transferred from Bell to Public Mobile however apparently the port was not completed and I'm still getting billed by Bell. Bell confirmed that no one responded to the text message to accept ...
Hello I just loose service for my two line since almost one hour...I'm in Montréal Québec .Both line are active and everything is okNo network any help plzzz Reset phone tried everything's I suspect that the problem come from provider ..
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