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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10003 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20715 Views
  • 181 replies
  • 24 Bravos

Resolved! How to Recover Deactivated Account

Hi, I had a public mobile pay as you go plan. 4 days ago, my plan was deactivated because of inactivity. I had been trying to re-activate it for the last 2 weeks, but kept getting an error.As far as I can find online, my only option seems to be to si...

mohyi by Great Neighbour / Super Voisin
  • 429 Views
  • 9 replies
  • 0 Bravos

Resolved! puk

hi unable to get puK

Resolved! Us roaming

I wanted to call and text in us. I got charged 16.80 for that. But nothing ever worked when I was in the us. Can I plz have a refund and how can I make it work next time?

Benesau9 by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos

how are you

how long is it since there was a 1800 customer service line ? when I started 5 years ago it was mentioned everything was online  thanks again 

dboxtvinfo by Great Citizen / Super Citoyen
  • 63 Views
  • 1 replies
  • 0 Bravos

Resolved! Plans

Currently on the 40 a month 3g plan. Is this plan (https://www.publicmobile.ca/en/on/#:~:text=get%2020GB%20of%20data%20for%20%2445%20%2439/mo.**) a limited term plan or is it a regular plan? It is the $45/00 plan on sale for $39.00 for a limited time...

Posieclaire by Great Neighbour / Super Voisin
  • 342 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer Landline Issues

1) Instructions say use *exact* landline provider information. No can do:  a) PM's input box does not allow entering numbers for the street   b) PM's input box does not allow entering a town/city that isn't resident in the drop down 2) Instructions s...

H_Roberts by Good Citizen / Bon Citoyen
  • 1238 Views
  • 36 replies
  • 1 Bravos

Resolved! New registration

Unable to use phone, said not connected to network 

Joancheryl by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting a number in the future

Can I purchase a plan with PM today but port my number at the end of the month? My contract expires at the end of the month.

ACCORD by Great Neighbour / Super Voisin
  • 289 Views
  • 8 replies
  • 0 Bravos

Resolved! charges

Hii had  a 10GB for $ 40.00 Plan,  My plan date is on the 10th of each month and the monthly charges was  withdrawn on the 11 of May, on the 12th i changed my plan to 15gb for $40.00 and i was charged $40.00 for the change even though the cost for th...

moman by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Resolved! questions as following

1. how to submit ticket ticket to the customer service, what is the link?  2. How can I cancel the redemption I accidentally pressed wrong, how to cancel and return the points and the redemptions for me? 

yx1997 by Great Citizen / Super Citoyen
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to complete the payment

Hello there, My package not renewing due to a credit card change. I am unable to update the new credit card. Please help me. 

SanaNayab by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Resolved! Real life agent

How do I talk to a real life agent? I have a payment issue, and I want to address it with someone.

RombelVille by Great Neighbour / Super Voisin
  • 313 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Email Change

Could someone tell me how to change the email address associated with my account?  Thank you!

crideout by Great Neighbour / Super Voisin
  • 370 Views
  • 7 replies
  • 1 Bravos

Resolved! Number states not in service but business states number working

Hi there, I am trying to get a hold of a business in Ontario by the 1 877 number posted on their website. When I call that number (I'm in BC) an automated voice tells me the number is not in service. I had a friend (in ONT) call that number and she c...

Indigo77 by Good Citizen / Bon Citoyen
  • 1004 Views
  • 24 replies
  • 0 Bravos

Resolved! 6OFF12MO45 Promo

I signed up just over a week ago for the 20GB @ $45 p/m plan.Just noticed on the website that they have a promo ending today, 20GB @ $39 p/m ($6 off pm for 12 months with the 6OFF12MO45 promo code). When I log in and try and add the promo code, it sa...

kappieCA by Great Neighbour / Super Voisin
  • 359 Views
  • 6 replies
  • 0 Bravos

activation

I am trying to activate a new sim card and getting error message to contact support

winstonch by Great Neighbour / Super Voisin
  • 315 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming not working

I purchased the US roaming for data, calls and text.  When I was at US, they were not working.  Please review.  Thanks

PatPublic44 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to login and unable to reactivate my number

I'm looking for some help. My sister is oversea. She got lock out of her account and was unable to may payment for over 90 days. I'm looking to help her reactivate her number or port her number to a new account. But she is unable to login and she is ...

kludge by Great Neighbour / Super Voisin
  • 303 Views
  • 5 replies
  • 0 Bravos

Resolved! Not getting SMS

I am not receiving any texts or verification code other than from public mobile. Please advise.

Sethchoud by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Resolved! roming to Eastern Europe

Is there an Add-On roaming to Eastern Europe? I can't connect using roaming to my Canadian number from Bulgaria. Does this option exist? I see only UK, US, China etc. but nothing about European countries.Help is appreciated!

vincedaneff by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 0 Bravos

Resolved! Wrong credit card billed

Hello all, I travelled on business to the US last month and paid for the one-time US roaming add-on using my work credit card. I am set up on Autopay and found out this morning that my work credit card was just charged for my monthly bill but I need ...

Service

I paid my phone with payment voucher and my service still not working 

Mellymel1987G by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't sign in

Is the main website down or something I am trying to log in to re activate my plan

Mrxgreen by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 1 Bravos

Cannot acces account

I have been trying to get into my account. I have changed the password several times. Now I need to reset everything if not I am going to try to cancel my public Mobile account.

773 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Portin number to Fido

Hey Guys,  I need your help. Unfortunately, my account has been in active and I wish to transfer (portin) the same number to Fido. Fido Says they have sent a request and asked me to wait for an SMS. I have not received an SMS from PM. Please help me ...

obaidomer by Good Citizen / Bon Citoyen
  • 983 Views
  • 29 replies
  • 1 Bravos

SIM NOT RECD

I HAVE NOT RECD MY SIM CARD TILL NOW AND DO NOT HAVE ANY OPTION TO TRACK THE SAME. REQUEST YOU TO KINDLY CHECK AND SHARE THE TRACKING NUMBER FOR MY SIM. THE ORDER NO IS xxxxx. THE SHIPPING ADDRESS ISxxxxxxxxx

SMINUWILSON by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! how are you, happy mothers day

to all the moms happy ❤ day always ❤  my question is more of a technical issue that suddenly occurred last month   my iphone 6 was working Lay's last 3 years here but suddenly found my phone not working and in the end I figured out that my sim card...

antonietta by Good Citizen / Bon Citoyen
  • 482 Views
  • 7 replies
  • 0 Bravos
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