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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! bought a phone plan and phone incompatible

@CS_Agent Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

Cannot Activate My New account without a Credit card?

Hi , I'm wondering if anyone can help me, I'm attempting to activate my account but it wont let me without a credit card which I do not have. how can I get past this?

Resolved! Reactive my account

Himy mobile signal says No Service I think I have to reactive my account please advise

Public Mobile - won't take payment

Hi there my services were stopped due to my subscription ending and the message stated all I had to do was log in and make a payment to continue services however your site refuses to take payment from my card and your chatbot isn't helpful at all as ...

changing plans

I already have an Public account at 647-563-2664 and want to change my subscription but it is asking me to start from fresh with a SIM card activation.Please help

Data

I can't seem to submit a ticket to talk to an agent. My question is, if I buy unlimited data, meaning I can't go over, could I tether my phone data to my TV and tablet without Wifi or Internet? Internet plans keep going up. And I have used all the WI...

Address on Receipt

Address on receipt problem. My payment receipt doesn't mention the name of the city (Toronto) in my address

I subscribed to a 5G plan but I'm unable to get the 5G

I followed the steps I seen online to get the 5G via my phone ( Samsung galaxy s20 FE 5G ) I even looked on the website for where the 5G coverage is and I am indeed inside the zone, but I don't have any options to even connect to the planAny ideas fo...

Resolved! Public Mobile on Galaxy S23?

Will I be able to use PM using my S23? Because I've tried using Lucky Mobile and all I get is a notification saying "Unregistered SIM"

Resolved! Public Mobile Internet

I recently saw an add stating Public Mobile will have our now has internet. Has anyone else got this notification? Is it spam?

I would like to Update credit card information

I would like to update my credit card information

Double charges

I only have 1 account on my credit card but for the past 3 months I have been charged 2 different amount, 1 of those months I was charged 3 different amounts. Who do I contact to figure out these charges before I am charged again

Resolved! Recommendations for 4G plan for optimum internet use?

Any recommendations for a plan on 4 G that will give the optimum data for internet use?

Resolved! Switching to a 3G phone

My iPhone was using 4G, but it broke. I don't want a new phone. I have two older Samsung phones that are not 4G capable. I don't use Data, don't beed data, don't care about data speeds, don't need 4G etc. Do I need a special or different account from...

Resolved! SERVICE

Account is up to date. Useage is 2.5 G. Notification rec'd I was at 2 G limit.

phone isnt workin

i have money in my account, it is suppose to come out today but hasn't. it hasn't tried to come out yet but my phone isn't working. pleasee help

my phone is not esim compatible

have to get a sim card mailed to me how is this done on public mobile thnx

Resolved! Double billing Why ?

I have been billed twice for 1 subscription this month and i am not very happy about it . So what do i do ?

Resolved! Esim and VOLTE

HellloI have an esim and don’t see the option for VOLTE on my iPhone SE 2022. When I had a physical sim with previous carrier I had that option. Asking because I’m heading to the US soon and would like to have VOLTE enabled. Is it automatically enabl...

No help

Can't hear anything during call on both ends

When making a phone call I cannot hear anybody on the other end of the call and they can't hear me on my end of the call why is this and what can I do to fix this issue.

Resolved! Double charges

Has anybody else noticed over the last few months that they have been double charged by PM? I have been double charged for Apr, May & Jun. Once for my usual amount & once for another amount that I did not authorize. I also have only got rewards for o...

Resolved! I have lost my phone and can't access my account to lock in the SIM card

Hi,I have lost my phone with public mobile SIM card, so I can't log in my personal account any more to lock. What I should do? I have called the customer service number, it asks me for my four digit code to pick the option, but I don't have them.

Resolved! Linking Community.

So I made this Community Account and EverSafe ID before signing up for an actual Subscription. Once I make my Account full and Activate a Plan, will this Community automatically be linked to my new Subscription account? I just want to make sure ill s...

Public Mobile SIM Card.

Call Display

My Call Display just shows the province and not my name. I have two separate accounts, is that what the issue is? If so, can I set my call display properly?

Resolved! system error issues

Hi I wanted to subscribe to a plan and it is keep giving me system error , please help me. I have tried about one week now and it is frustrating.thanks

Resolved! Overpayment

I tried to open a ticket but all I get is an error and cannot open one. How can I contact someone to get this fixed?

Resolved! Help logging into account

Hey guys one of my accounts has an expired credit card so it stopped working, I’m trying to get logged back into the account to update it and it keeps sending me a text with a security code to the inactive phone. Sort of a stupid way for this as it c...

I couldn't log in to self serve

Hello there, I couldn't log in to check my balance.

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