[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Does it matter when I change my subscription plan?
How does a subscription plan change impact amount charged? Is the change immediate or will it take effect at the end of the current billing cycle?
When do referral credits show on my account??
When does a referral credit show up on my account? It's been 11 days
Resolved! Says I didn't purchase roaming but I did
I purchased us roaming with data the data is working but when I try to make a phone call it says that I didn't purchase an add-on and need to if I want to make phone calls. Please help!:-)
Activation wasn’t successful
I was able to confirm the port of my # from Koodo to PM. I replied yes. But the app said my activation was not completed due to an error and now I’m stuck with no service and can’t receive the confirmation texts to my phone to log in. Please help
e-Sim cards?
Hi! I am travelling to Europe next week. I am leaning towards buying an e-sim through Public Mobile. I know nothing about phones... I read the FAQ and watched their video, but what happens after I download the e-sim card? How do I get data? Does the ...
unable to buy add on
Hi,I am unable to purchase the 15$ US Roaming - Talk Text (15-day). It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Pl...
Add Ons purchase
I am unable to purchase Add Ons.
VoLTE calling compatability list - Samsung Note 10
Will the Volte compatability list every get updated for the samsung note 10? I know the note 10 supports this calling method. In a recent trip to the states (I've got a North America calling plan) i was made painfully aware of this discrepancy, now l...
Resolved! no phone
how do i access existing myaccount without phone to verify ?
Server problem
Is there any server problem today? I could not view my usage.
Resolved! Galaxy S10 and Public Mobile
Hi,I'm looking for a plan for my parents, they are currently using Fizz, but it's not clear if the phone is compatible with VoLTE and I don't want them to lose their lines. If I make them take a Public Mobile plan, is there also a withdrawal of the 3...
Locked out of acct
I'm locked out of my account and need my account #
Sim
My sim locked i need puk number
Sumbit a ticket
How do you actually submit a ticket to be able to talk to an agent?
Resolved! Can’t activate new E-SIM (But got charged twice)!!!
I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the...
Messages issue
I got a plan for Canada-USA-Mexico calling and texting problem is that when I text someone from the US my messages won’t go though likr I can see theirs but they can’t see mine also I can’t get verification codes
Resolved! 5G unavailable
I just ported over to Public Mobile today. I don't feel we're off to a very good start.I ported my number over, and upon making my first call, it was so bad that I simply couldn't make out one word from the other end of the line. Switching from LTE t...
AS_AGENT
i NEED ASSISTANCE LOGGING INTO MY ACCOUNT
eSIM issues
My friend recommended lucky mobile for me. I logged into it and purchased a subscription. Unfortunately it’s not installing- multiple times we have tried. please advise
Stolen phone
My phone was stolen, I made a report and the rcmp told me my service provider needs to black list its imei .
Can I use the old number
I deactivated my old SIM card and now I want to reapply for a new SIM card, can I use my previous mobile phone number
Resolved! Huawei P40 MMS not working
I tried a few of the recommendations from a Web search but no luck.Here is what I have.
My data networking
Hey I renew my plans and now data ain't working
Verification codes
I've gotten two verification codes on text without me prompting them. What to do next and how to stop this?
Data not working
I stopped my substitute almost 3 months ago but made sure I didn't go over 3 months s that I can keep my PM account. I was traveling so didn't need it. Now that I'm back in Canada, I just resubscribed and purchased my "current" membership plan. (Unli...
Service
I cannot make a call as the phone cuts off. Cannot receive calls but I am told that phone is ringing and messages sent but again nothing on my end
virgin said Public did not request port out.
Activated Public account and sim and requested port out from Virgin. No SMS received. Called Virgin they said no port request received.
