Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How come my SIM card won’t activate online?Keeps taking me to the last step than says “subscription failed” than won’t let me go back or anythingi don’t want to be paying monthly for a phone I can’t even use
I changed plans the renewal is today, new plan has not kicked in, anyone knows how long it will take, l thought at 12am the new plan would begin
I recently had to get a new phone but now I have now data. Voice works fine, wifi, Data is turned on in settings, it just won't connect. Blackview BV8800. I had no problems with my previous phone a BL6000 from the same company.
Added $40 to my account this morning to pay for US add-on, but when I click on "deduct from account" to pay for, get message "Sorry/ we're unable to process your payment at this time". This has been happening for 3 hours now and it is time-sensitive...
Hello everyone,I live in Canada and am over in the UK to see family.I cannot however receive any texts which means I cannot log into my bank or credit card which has left me a bit scuffed. I purchased the UK 1000 Minutes Add-On, but still no luck. An...
I have a question regarding different plans. I have an old plan - for $60 /month included is 2GB at 3G Speed 30-day plan Unlimited International Text Unlimited Talk to Canada and the US US Romaing - Unlimited Text US Roaming - Unlimited Talk I need m...
It says I can’t complete a call to the us because I’ve used all my minutes. I’ve since bought us roaming talk and text and us long distance package to add to my unlimited talk.
Purchased the US data addon for $22.60 on Dec 7th.When in NY state on Dec 9th, this did not work at all.Even with turning on data roaming on my phone.
Hello,I will be traveling to Thailand for roughly a month and will be using and installing an eSim service for data abroad. Will this affect my current public mobile subscription in any way? Or will it be unaffected?
Hi Edited by ShawnC removed referral code and phone number
I cannot login to community using my old user name and password. Why is this?
Hello, I have refered a friend over to public mobile and now am in the process of activating his account but when transfering his number over to public mobile from koodo I get this message. "Invalid phone number Please enter a valid canadian phone nu...
My SIM card was lost while travelling and my email contact was blocked. Now I need to log in to my account to activate my new SIM card. Please help and advise.
I added my voucher to pay for a plan that had talking texting and data and it only gave me the data I don’t have anyway of changing the plan with out paying again, there is no number to call to fix this and I am stressed with my kids doctors appointm...
So my husband is being locked out of his account so I created this user account to help him. But the agent replied that he needs to create a user account to send a private message. how to create a user account without log into your account? Can you c...
the current plan description only said "100 mintues calling", not mention the " unlimited incoming"I wonder the plan still include the "unlimited incoming", or not
So I world like to to switch the SIM card how do I do that
Does public mobile support wifi calling? I work in remote location and I need wifi calling badly.
My sim card was damaged, can I use my esim to activate my account? It's only 15 digits when I try to put it in my phone.
I am trying to update my email address. The email that is associated with my account is deactivated. Every time I try to update it is tries to send a code to the old email address. Is there a way to update your email without having the code be sent t...
I got overcharged when registering my account. There's a duplicate payment on my credit card statement. And I am not able to submit a support ticket due to system error. How can I follow up this issue with Public Mobile?
Anybody knows Is PM still giving holiday bonus to customers in this month ? Thanks
I lost my SIM card while traveling and my email associated with my account is been blocked. So I can’t login to unsubscribe or to activate my new SIM card. please advice what to do.thank you!mots
If I leave Canada for 6 months and unsubscribed PM for 90 days first, then how many days I need to subscribe PM then I can unsubscribe again to keep my account? Thanks
I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was gettin...
Can you please help me with tranfering my account. The system said my "Subscription was not activated" and to contact customer support. I purchased the subscription on November 26, 2023 and I have received my SIM card in the mail.
Since switching from Koodo to Public Mobile in June, I haven't been able to make phone calls to US numbers. When I browse under Add-Ons in "The Fine Print" it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roami...
Hello Lost sim card and trying to get a new oneHowever when I log in to account it send confirmation OTP to the phone number which I cannot acces bcos the sim is lost. Please Help
my cell phone is not showingme i have messages. i cannot edit nothing It says "com.apple error 1034" please help
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