Lost access to my old email stalled my have to cancel subcription

[Pissed_pubmo]

How can i get help if i dont have access to my iriginzl email

[BKNS27]

@Pissed_pubmo 

Your email is only a login ID so it doesn’t matter if you have access.

Login with your email ID and password and the 2FA code will be text to your phone. You also have an option for the 2FA code sent by calling to your phone.

Final option to cancel your Subscription is to call 611 or 1-855-4PUBLIC to Unsubscribe and your account will be closed after 90 days of nonpayment.

[slusagm]

Even without the email access , you can still login PM My Account using the email address and password and have the 2FA sent via SMS 

But if you really cannot login, as PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Chalupa_Batman]

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.