Subcription Issue

[Tamhieu]

I changed my subcription plan, but I received two invoices for both the new one and the old one. Could you please check and

1) Cancel my old subcription (as attached invoiced) 

2) And keep the below subcription plan:

I am waiting for your response. 
Thanks. 

 

 

[BKNS27]

@Tamhieu 

Any overcharge will remain in your account as credit to pay for next month’s bill so no worries. The system will only take your monthly plan amount. The rest will remain in your account.

[hairbag1]

@Tamhieu 

as of today, the trackable ticket issue has been resolved. Should be working fine now..

[softech]

@Tamhieu the Chatbot system was having issues earlier this week and issue just got resolved earlier today

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[samsunga31]

Hello.

You can send a message via this direct link and please include the traceable ticket number and ask for a follow up.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tamhieu]

Hi, 

I have sent a trackable ticket related to over charge my account from Monday, but I didn’t hear from Public Mobile Customer Service Agent.

How can I contact them? and How long they proceed a ticket? 

Thanks and regards, 

[CSA_PM]

Hello @ Tamhieu,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

HI @Tamhieu 

sorry, all communication with PM support agent via Community inbox, they won't send email.

Please check your inbox for agent's response
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Tamhieu]

Thanks for response. How can I contact PM to explaine? Could you please send an email to PM and me? 
my email adress: ........@yahoo.com or .....@gmail.com. 
Thanks amd regards, 

[softech]

@Tamhieu 

You made the plan change after regular plan renewal using Change Now.  PM might be able to help but it is up to their judgement 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@Tamhieu 

click the orange bubble on lower right side of page to start the process to get Customer Support involved. 

Watch the little envelop in top right side will be highlighted when they respond.

[samsunga31]

These are not private forums. You just shared all your private information with the internet. Please click on the arrow in the box and remove the pictures ASAP.

Since you can log in, click on the chatbot in the bottom right corner and create a ticket to a csa to get help.

If you have problems, you can use this direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437