Data

[Bapu]

Public Mobile sent a message on April 28 at 2:10pm offering 4g data for $26 per month. I replied Yes to the offer but when I check online, I only have 1g data. Please advise

[hTideGnow]

hi @Bapu 

PM uses 30 days cycle and not monthly.  So, the cycle starts date won't be 21st of each month but will move up, usually move up a day every 2 months.

Please login My Account using Incognito/private/secret mode on your browser to confirm when will next cycle start date be

if you just started a cycle and no plan change, please open ticket with PM support

[Bapu]

May 21, 21st day of each month

[hairbag1]

@Bapu 

your new plan should take effect on your next regular plan renewal. What date is renewal scheduled ?

[hTideGnow]

hi @Bapu 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Handy1]

@Bapu  If you replied YES to the text message the plan should change over on your next renewal date , so you don’t lose money doing an immediate plan change . 

adding April is only 30 days and pm plans are 30 days so your plan change should take effect tomorrow or after midnight tonight sometime 

[Sansan]

So your renewal date has since passed? Refresh the system and check again. 

When you log into your Account,  does the information show the new or old plan?