@fadihashsemn wrote:
Hello
I am trying to renew my subscription on my number 519-670-9359. Today is the last day to renew, however it won't charge. Please help me I don't want to lose my number
Hello @fadihashsemn
First and foremost, please click on the little arrow in that box and edit your phone number out. These are public forums and not private.
Also, don't worry if you miss the payment deadline. You would have up to 90 days to pay it before losing your number.
What I'd suggest is this. Go into your browser settings, enter Cache into the search, clear the lifetime of the cache, restart the entire browser and then once it's back up, go into settings and choose Incognito mode. Try logging in again and try changing it. This should resolve it.
You can also try the Public Mobile app on your phone. This usually works better.
If you still can't make the payment, create a ticket for CS to assist.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
