@Sunstorm wrote:
I have messaged them. I know the phone will work as I did my wife's a couple of weeks ago. I think it is just that the app doesn't like the old phone.
If this is the case, all you have to do then is log out of the app on your wife's phone, sign up through her phone but make sure the SIM card you plan on using will be in her phone for the set up. Once it's set up and you can make and take calls, data works along with text messages, then turn off both phones, insert your SIM card into your phone and turn it back on. It should work from there. Worse case, you can always go into your network settings and reset them and reboot. I bet you can do all that before they contact you back.
