Community

Donnyp · ‎06-14-2025

How do I get a reply from an agent without waiting hours

Dunkman · ‎06-14-2025

@Donnyp wrote:
Unlock my sim

What is the exact message showing on your phone? Circumstances behind unlocking SIM.

There are different message that mean different unlock codes. Some need CSA help while others need to contact previous carrier, etc.

Donnyp · ‎06-14-2025

Unlock my sim

Handy1 · ‎06-14-2025

@Donnyp they usually take 1-2 hours to reply sometimes longer . Also not they operate 9am 10PM EST

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

TheSterlinger · ‎06-14-2025

What were you trying to do?

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

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