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Charged for a new eSIM

Pgelke
Great Neighbour / Super Voisin

I was replacing a few phones today. 2 of the 3 accounts when smoothly. I purchased the new eSIM on the new phone but was not actually charged, and the eSiM from the old phone transferred over without any issues.

However, on this account, I was charged and in fact I was given an additional eSIM phone line.  So now my phone has two phone numbers.  I have disabled the usage of the new line on the new iPhone.  But I would like my $5 back and I want the second eSiM line deleted from the phone so it doesn't confuse my daughter. 

Tnx. 

1 REPLY 1

Dunkman
Oracle
Oracle

@Pgelke 

That is unusual situation.  You will need to submit a ticket for customer service agent help.  Expect 1-2 hours wait for response and might need to wait to tomorrow morning. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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