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can't login

CPWallace
Great Neighbour / Super Voisin

I retired and account linked to my old work e-mail and the Phone number stored in the eversafe is unknown to me, probably the old sim card number before a ported my Koodo number over.  Because of these two errorsI can not log in.  My service has stopped working so likely due to non-payment, but I can not get into my account to check.  I will likely need an AGENT to sort this out.  But can't log in to connect.  Help 

2 REPLIES 2

hTideGnow
Mayor / Maire

with your problem, you won't be able to use Chatbot to submit a ticket with PM support agent 

so, you need to message them using this link

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27
Mayor / Maire

@CPWallace 

Click on the Chat icon and type in Submit a Ticket to connect with an agent.

Need Help? Let's chat.