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US add on talk and text won’t connect to network

How do I make my android phone work in the US?  I added talk and text.  Txt work but can’t make any phone calls

5G 50GB + 10GB bonus plan

this plan says that it's limited time. If I change to this plan, will it be honored indefinitely? I am currently on the 50 GB Canada plan for the same $34, so I would have nothing to lose to change plans.

How to cancel when the subscription hasn't been activated?

Hey,So basically I signed up yesterday, the esim wont work, it keeps failing in the app and I never received an email with a QR Code. Customer service is very slow in replying. I cannot get a physical sim card right now, which is their only solution ...

Can't receive incoming calls

Hi,I've been with public mobile for a year now, and I know it might sound crazy but I still haven't come around to the issue of not receiving incoming calls. I can do outgoing, data, texts, service is always good but I've been so busy that I ignore i...

Lost my phone ordered a new sim card how long does it take ? Same number how do I transfer

self serve account has been locked out since July/24

I was locked out of my  self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM  and what ...

Roaming in Europe?

Is there any roaming available for Europe?I travel to Europe every year and might need to be able to receive text messages to my Canadian phone number for 2FAs once in a while. Would this possible on Public Mobile? 

My Account

I have a previous account that was deactivated but I was charged for and I’ve since re subscribed. I would like to get that charge of $44.85 credited back to my credit card. Also, my current account is not working properly. I would like that fixed, o...

Activation

can't activate my account.  Received a new SIM in mail but it says it is already in use.  Will not give me access to any screens until I activate.  I guess they need to send me another SIM?  AM NOT ABLE TO REACH ANYONE.

Referral Credit for New Account

Good afternoon, yesterday my friend sent me a referral link and it says I will receive one time credit referral xxxxxxxxxxxx. Can you please help me as it did not go through. I signed up last night and waiting to receive my Sim Card in mail and then ...

Screen touch sensitivity acting up on Realme 7 Pro. Any fixes?

I've been having issues with the touch sensitivity on my Realme 7 Pro. It seems like I have to press harder than usual, and sometimes the screen doesn't even register my touch properly. Has anyone else experienced this? Are there any fixes or setting...

Setting up

Have account signed intold not to insert SIMfollowed process asked to pick phone #told code would be sent to phone # I’d pickedhow can I access code if sim has not been activated!

Payment rejected

Hi - I lost my credit card & had to have it cancelled 9 days ago (this is 7th business day) unfortunately new card still not received.  I have another credit card & entered details to change my subscription & pay but it keeps saying this on the scree...

Public mobile took away my Xmas bonus data

A month or 2 ago I logged into my account and saw that the 2 sets of 500 international minutes and bonus 2GB data were still loaded in my account unused. These 2 sets were holiday gifts from PM themselves in 2021 and 2022. They sent us texts saying t...

Forbidden A1

I joined Public Mobile and activate the service last night. After insert the SIM, I found that I am not able to use the service and I also cannot access public mobile my account by showing For identity A1. Please help - URGENT!!!

USA data

Hi , I have the USA data plan but it does not work when I’m in the USA?

5 G plan

I have a 5g plan data and calling in both Canada and US. But I don't know how it works. I'm going to the states soon and I want to know if it switches over automatically or if I have turn on roaming. If I turn on roaming wouldn't I be charged extra? ...

Service not working

Add on in USA not working (again)🤷‍♂️

Just dropped down into the USA and … my Add on package of talk/text and data is not working properly.  I can make calls but no data and texts limited to non Messenger ones.   This happened last time here too.  (Worked fine the first time)I have reboo...

Reactivating my account

Hello! I was away for one month so I suspended my account. Now that I am back, I would like to reactivate my account. My services starts on the 17th of each month. Now we are on Sept. 11th. Should I wait until the 17th or can I reactivate my account ...

history

can i view my incoming texts history on my computer

Confirmation text

Hi! I got a new phone and simplified card and have chosen a new number from the ones public offered. Confirmation emails have come through with the new number attached. The final confirmation where public sends a text to activate the Sim card has not...

Switch from Sim card plan to another plan.

Hey all, If anyone can help out. I have a plan which is 3G 1.5 GB from 2019. I am trying to switch to the $39 Canada US 50GB plan. I am assuming it using eSIM. So do I pay for a eSIM from the app and then change the plan? When I go to the change subs...

Data usage incorrect

Hi,It's been 3 days since the start of the billing cycle and the self serve portal says I already used up all my data. The usage tracker ony phone is set up to match the billing cycle and it shows much less and the usage history from self serve porta...

Referral Points

What is the deal with this system! I used a code when I activated my line, and I used my code to add to other people. Now 3 months in and they tell me there are no codes added, and won’t give me retroactive points for the lines. Is thing a common pro...