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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2506 Views
  • 29 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30352 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42118 Views
  • 185 replies
  • 29 Bravos

About Rewards

I was wondering about the reward system will be keep same(old reward system) if change to different plan?

Way1 by Good Citizen / Bon Citoyen
  • 603 Views
  • 6 replies
  • 1 Bravos

Port in Public from Rogers Issue

I have subscribed to public mobile yesterday with my rogers number to be ported. I had eSim on my iphone for rogers and when I subscribed for public mobile I gave the same imei number where the rogers esim was there. I didn’t receive any text message...

puranm12 by Great Neighbour / Super Voisin
  • 651 Views
  • 6 replies
  • 0 Bravos

MMS issue

Can't get pictures to send or download all of a sudden on Google messages. I'm using Android 13. It was working a few days ago. Any help would be great.

Mohawk44 by Great Citizen / Super Citoyen
  • 939 Views
  • 10 replies
  • 0 Bravos

Public mobiles website keeps refreshing

When ever I’ve tried to log into the website in the past 4 months the website keeps refreshing between loading and checking your session. We’ve tried between multiple browsers and systems and it has the same issue included below I have a link to a Yo...

Chase1146 by Great Neighbour / Super Voisin
  • 704 Views
  • 5 replies
  • 0 Bravos

Need my last bill

Hi I need my last bill for cellular plan which has been ported now. The number was xxxxxxxxxxxx. you can send it to registered email if at the earlier , needed to tax purposes

Ranaa by Great Neighbour / Super Voisin
  • 226 Views
  • 1 replies
  • 0 Bravos

Confirm Full Access problem

Hello, I transferred from Virgin Mobile to PM yesterday. I requested a esim.  I am able to access data and make phone calls. But all incoming calls go to voicemail.  I am trying to access "full" PM account, and sent the verification code via text, bu...

Coffeegirl by Good Citizen / Bon Citoyen
  • 1019 Views
  • 10 replies
  • 0 Bravos

Porting Validation Requests Response Within 90 Minutes

When porting over a phone number, your previous mobile company will send you an sms and you must reply "yes" within 90 minutes to trigger the porting. Twice in the past when I replied "yes" to the sms, my response would not go through. Has anyone els...

ShawnL7 by Great Neighbour / Super Voisin
  • 437 Views
  • 3 replies
  • 0 Bravos

Any phone number to talk to someone other than the private messages

Hello AllI am in a very weird situation. I purchased a new subscription and used the eSIM option.I was with Bell and I did the authorization for transfer. The transfer was successful however it doesn't seem that its register with public mobile. Right...

Mubee by Great Neighbour / Super Voisin
  • 817 Views
  • 6 replies
  • 0 Bravos

Resolved! First Payment when Changing Plans

I just upgraded my plan and paid the full amount.  Rewards were not deducted.  However, when checking Upcoming Payments, rewards are deducted.  Will I receive a credit? 

EC6 by Great Neighbour / Super Voisin
  • 340 Views
  • 2 replies
  • 0 Bravos

Can't transfer my petro mobile number to PM

Hi,I purchase the plan and SIM card. Trying to active it and transfer my existing number. Nut it said had some problem to transfer my number. Who should I contact to resolve this problem? 

Aroma by Good Citizen / Bon Citoyen
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan.

I am 1 month into a subscription and would like to change my plan for a new offering.  Would I get a pro rated refund on the remaining 2 months of the old plan?  

98_vbs_ab by Good Citizen / Bon Citoyen
  • 387 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Points - Points Back

Hello Community, I have been with PM for about 10 months.  We have been receiving the Points Back (5% of the plan value) monthly, but the last time we have received the points was November 2023.  We have three accounts, mine, my wife and my son.  My ...

Scooter_Mac by Great Neighbour / Super Voisin
  • 774 Views
  • 3 replies
  • 0 Bravos

Resolved! US Usage w/ New $34 Plan

On my last couple of trips to the US, I've used a roaming add-on with mixed results.  I've had trouble getting a decent signal pretty regularly. My usage has always been in Florida which I understand has terrible 2G coverage.I've now purchased the ne...

No_Nickname by Good Citizen / Bon Citoyen
  • 1397 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation problems

Hi, I just subscribed last night. My credit card have been charged already (of course) but I don't have any network. Is there a way to speak to someone? Any advice? I already submitted a ticket. I need my phone to work asap. Thanks.

alexpaul by Great Neighbour / Super Voisin
  • 399 Views
  • 2 replies
  • 0 Bravos

Payment

My payment isn't due till the 20th, but I have more money now than usual and would like to add my payment today for next month can I not add time to my phone early??

RyanE by Great Neighbour / Super Voisin
  • 560 Views
  • 6 replies
  • 0 Bravos

My California Coverage - clarification meeded

My plan includes this:"Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and the US.Calls to 411, 511, Reedl...

Farzanehr by Great Neighbour / Super Voisin
  • 1055 Views
  • 9 replies
  • 0 Bravos

Resolved! 34$/month 50G for Quebec Only?

 https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed17 If I click "Offer Details" on the homepage it says "for Quebec Residents Only" ??? Not for all of Canada?   

geremi142 by Good Citizen / Bon Citoyen
  • 1273 Views
  • 9 replies
  • 0 Bravos

unregistered sim & activation issues.

bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please

Brian06 by Great Neighbour / Super Voisin
  • 411 Views
  • 2 replies
  • 0 Bravos

Is it possible to have a phone plan without a phone number?

I thought I have little use of the phone feature (calling, receiving call). In fact, I rarely use it. Within a year, I barely made a few outgoing calls, which I could easily do differently using various messenger apps via Internet. Almost the totalit...

Tritanix by Good Citizen / Bon Citoyen
  • 1280 Views
  • 5 replies
  • 0 Bravos

Who can I talk to regarding plan details?

I’m considering switching to the $34 US/Canada plan but have questions. Does that plan still include all the call features: voicemail, call waiting, call forwarding, conference calling, etc? And will this plan allow me to use my phone while in the US...

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AuraM by Great Neighbour / Super Voisin
  • 673 Views
  • 6 replies
  • 0 Bravos

Aftermath of Public Mobile latest upgrades

Not sure when upgrade happened but I have not received any calls or text message since Sunday  midnight. All the trouble  shooting hour after hour. My phone software is up to date and all the other thing like the APN and all the other stuff it asked ...

Dwayne123 by Great Neighbour / Super Voisin
  • 473 Views
  • 3 replies
  • 0 Bravos

Resolved! No porting of existing number and no activation

Mine and my wifes activations have not gone through. we replied to our old providers text 7 hrs ago and our numbers have not been ported and we have no activation.  I could not submit a ticket because the form would not let me enter N/A in the sim nu...

Drtgl61 by Great Neighbour / Super Voisin
  • 730 Views
  • 6 replies
  • 0 Bravos

Stolen Phone

Hello,My girlfriend's phone was recently stolen. She is unable to log in to her account because every time she does attempt, it requires the input of a code which is sent to her stolen cell phone, making it impossible for her to log in.What solutions...

Cale123 by Great Neighbour / Super Voisin
  • 437 Views
  • 4 replies
  • 0 Bravos

Cannot receive MMS messages

I can send and receive SMS text messages but I cannot download/receive or send MMS messages (images etc) . It only started happening today and it worked fine before. I still have data left in my plan. I've tried restarting my phone multiple times and...

june222 by Great Neighbour / Super Voisin
  • 817 Views
  • 4 replies
  • 0 Bravos

Subscription Not Activated

Trying to port my number over to PM for the $34 Can-US plan.  Entered my credit card info and sim.  Went to the App to finish, and entered by phone number and IMEI....Clicked to activate and it comes back subscription not activated.  Can I get some h...

RudyF by Good Citizen / Bon Citoyen
  • 1040 Views
  • 8 replies
  • 0 Bravos
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