unable to get esim

[Gugloo]

I have an iphone 16 pro max. I am unable to get a esim

[hTideGnow]

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@Gugloo wrote:

how do you get a hold of customer service

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hi @Gugloo 

You won't be able to create ticket using Chatbot as you won't be able to get a code to login, so to get a hold of support, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@Gugloo wrote:

how do you get a hold of customer service

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Read my first post. It's all there.

[Gugloo]

how do you get a hold of customer service

[Chalupa_Batman]

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@Gugloo wrote:

yeah so I did all that when i tried to finish my transaction to set up esim it says esim not compatible 

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Sadly sometimes it does that. Best to reach out to a CS Agent and ask them to send you another.

[Gugloo]

yeah so I did all that when i tried to finish my transaction to set up esim it says esim not compatible 

[Chalupa_Batman]

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@Gugloo wrote:

I have an iphone 16 pro max. I am unable to get a esim

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I assume you downloaded the app and purchased on from the app? Did you go into your settings to confirm the eSIM isn't there? If it is there, change it to primary. If it's not there and you need help downloading a new one, contact a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.