No internet

[I54]

I bought a new phone and place my sim card into it and I can't access the internet.

[hTideGnow]

hi @I54 

happy that it works now.  You can mark @softech post as solution if that was what you followed

Enjoy PM

[I54]

Thank you this worked.

[softech · Accepted solution]

@I54 

these Chinese phones usually do not have the proper bands for data access.  You can try to lock the network mode to 3G first and test, if it works on 3G, try to lock it to 4G or LTE and test

and before trying so, you will need to manually update the APN.  But instead of updating the current APN, delete the current one, create new following this:

APN: SP.MB.COM
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type:   default,mms,agps,supl,fota,hipri     
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D4F

If you made the change and data still does not work, then sorry, your phone is not compatible and you will need to change to one of the mainstream phones, like Apple or Samsung S2x or Google Pixel

[Chalupa_Batman]

---

@I54 wrote:

I have Chinese I54.

Yes voice and text wofk

---

Sadly this phone may not fully work with Public Mobile as it's not on the VoLTE approved list.

To confirm if your phone will work with Public Mobile, please see this link. These are currently and mildly out of date lists of what can work.

https://www.publicmobile.ca/en/get-help/articles/volte

[I54]

I have Chinese I54.

Yes voice and text wofk

[hTideGnow]

hi @I54 

what phone do you have?  

voice and text both work?

Try Reset Network Settings and check if it works