Trying to Transfer number from Koodo

[DaisyY]

Hello!

I am trying to transfer my existing number from a pixel 6 pro phone using e-sim from Koodo. I used the public mobile app and entered my IMEI but after spinning for a while, it is stuck on SUBSCRIPTION NOT ACTIVATED contact support screen. 
Please send me a PM or a user for PM for details! Thank you so much for your help!

D

[computergeek541]

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@DaisyY wrote:

Is there any way to retry the number port in the Public Mobile app? I tried uninstalling and reinstalling but it goes straight to the SUBSCRIPTION NOT ACTIVATED contact support screen the moment I sign in.

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Sorry, but there isn't. You'll need help from customer service.

[DaisyY]

Is there any way to retry the number port in the Public Mobile app? I tried uninstalling and reinstalling but it goes straight to the SUBSCRIPTION NOT ACTIVATED contact support screen the moment I sign in.

[computergeek541]

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@TanukiBanuki wrote:

Same here, phone number port failed and coming from Koodo...used IMEI as well...Contacted support and awaiting response.

I wonder if it is an issue specific to Koodo?

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I havent' read about any specifc issue about porting from Koodo, but using IMEI is potentially an issue regardless of which crarrier the nubmer is being ported from.  Whenver possible, the account number should be used instead of IMEI.

[TanukiBanuki]

Same here, phone number port failed and coming from Koodo...used IMEI as well...Contacted support and awaiting response.

I wonder if it is an issue specific to Koodo?