Lost phone

[Krisanne23]

I set up an account for my grandson. His phone is lost and there is no way to verify his account. It is a separate acct and email from my own. I am buying him a new phone but have no idea how to transfer his number as 2 ste

[Meow]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Get new SIM. When you get into account, go to Profile where you can do:

- Change phone number

- Change SIM number

- Transfer Phone Number

[BKNS27]

@Krisanne23 

What you need to do is to click on Resend Code/Didn’t Receive Code when you are login into his account. Then have the 2FA code sent by email to access his account.

If you are waiting for a new SIM and phone. Go to the Profile section and click on Lost/Stolen phone to pause the account.

Once you have the new SIM, go to the Profile section and click on Change SIM card number and replace the old SIM card number with the new one.

Now power off the new phone and install the new SIM…and away he goes.

If you are having problems login to his account. Private message a CS_Agent to help you access his account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437