Unable to access Eversafe ID to log into account

[dmoran05]

Can anyone help? I have spent this morning trying to log into my account using Eversafe ID. It keeps going back to the same page and I cannot get past the option of either "activate subscription" or "login". 

Can someone tag a CS agent. Thanks!

[dmoran05]

Thanks!

[softech · Accepted solution]

@dmoran05 error like that mean the system was unable to link your current EverSafe login with your My Account login.  Please open ticket with PM support here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[kb_mv]

@dmoran05 You can contact customer service directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.