my account login not working with new eversafe not logging me in to my existing account

[beeg]

when i log in now with the new eversafe it asking me to create a new subscription .. what the heck is going on with the application deployment?

all i want to do is see my current subscription and change my credit card information for monthly payments. 

[hTideGnow]

HI @beeg 

glad the link helps.  Agent usually reply in an hour, or two hour.  check our community inbox for CS_Agent replies

[beeg]

thanks, i was able to at least put in a ticket now,  with the link.  before i could not following the help area

[beeg]

thanks,  at least the link in your message allowed me to put in a ticket. 

[hTideGnow]

HI @beeg 

no need to create a new subscription.  The EverSafe system just unable to find your account.  Please just submit a ticket with CS agent here and they will help

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437