I can't get into my Public Mobile account

[MRA06]

Hi ,

I have forgotten my password for my public mobile account of this account.

*********

I ask for a code to be sent this this email so I can reset the password and I do not get the code. And check my spam folder and not it is not going there either.

Why is it not coming to my email. Please fix it so it does.

thank you,

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

HI @MRA06 

you need to open ticket with PM support and they can assist. You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[MRA06]

Hi ,

I have forgotten my password for my public mobile account of this account.

xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxx

I ask for a code to be sent to this email so I can reset the password and I do not get the code. And I checked my spam folder and it is not going there either.

Why is it not coming to my email. Please fix it so it does.

thank you,