My 3g won't work

[DevikaAnderson]

I bought extra 3g add ons on September 4th after my data wouldn't work. And it hasn't worked, even though my subscription renewed only on Aug 24th.

[Meow]

I do not see that particular '3G add-on' in a add-on catalogue. You can buy minutes or data. Even lowest $15 plan is now 4G so I am confused what add-on are you talking about...

[golfball]

Heads up, if your phone only supports 3G you may need to upgrade to a 4G or 5G device as 3G is being shut down gradually in Canada.

[hTideGnow]

hi @DevikaAnderson 

Reset network settings first.  and make sure your turn off Mobile data limit 

If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Meow]

Check your PM account and confirm you DO have add-on added and it is not exhausted already.

Do hard reset of your phone (turn off, wait, turn on).