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I am using public mobile since 4-5yrs but now whenever i am trying to open my account on app , it’s showing all new sim activation process. Although i have active sim everything working since 5yrs. What is this how i can solve?

my current login account showing as i am activating new sim but i am using this account for years but first time this is happening. I tried with deleted history/ incognito but still problem is same. please help 

I am using public mobile since many years with active login account but now whenever i try to open my login account it is showing as i am registering login first time by asking sim number , subscription , name and so many things. Please restore my lo...