07-07-2025 09:34 AM
my current login account showing as i am activating new sim but i am using this account for years but first time this is happening. I tried with deleted history/ incognito but still problem is same. please help
07-07-2025 09:38 AM - edited 07-07-2025 09:38 AM
@Gurdeep313
You will need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm them for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It seems your account is not linked to your SIM.
07-07-2025 09:37 AM
Please ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
07-07-2025 09:36 AM
hi @Gurdeep313
no worries, it is just a problem for the system to find your My Account, PM support agent can sort this out. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
