Cannot login

[Maple14]

I can’t login. I erased my phone and lost eSIM, I only started the account today and didn’t mean to erase the phone. Did it in settings when I was looking at something else. Can’t authenticate using the number because I can’t use the number… now I’ve been charged for a month of use and can’t access it. what do it do? 

[hTideGnow]

hi @Maple14 

try getting the code via email.  Click Didn't receive code and select Send email or Send voice message.  

if you use send message, you can call back yourself using another phone, click * to retrieve the code

If you cannot get the code that way, ask PM support agent to help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@Maple14 

Just download the PM on your new phone then go to Account tab and purchase an eSIM. It should be free if you have an existing account.

You can login to your account on the website and have the 2FA code sent to your email.

[hairbag1]

@Maple14 

download the Public Mobile app to your cell...log in to your account...buy another esim (should end up being a free replacement).