cancel
Showing results for 
Search instead for 
Did you mean: 

Missed referral number when helping friend join Public

musicman1
Great Neighbour / Super Voisin

Today my friend filled in my referral number but missed clicking the button to the right of it. Is it possible for someone to activate it now?

2 REPLIES 2

musicman1
Great Neighbour / Super Voisin

Had help from Carlos with this and he was very helpful and quick to resolve this for me. Thanks to Softech, Carlos and Public Mobile for the great service!!!!

 

softech
Oracle
Oracle

@musicman1 support can add it back.  Please have your friend to open a single ticket with PM support for both of you instead of you opening one

To open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Need Help? Let's chat.