Returning customer

[Tylereb]

Hi,

I have previously been a PM customer, and therefore have an eversafe account. Trying to come back to PM, but receiving an 'unknown error' page whenever I try to log in. Have also tried in incognito mode, no luck.

Any ideas? Thanks

[hTideGnow]

hi @Tylereb you are supposed to able to use the same email to login, even after account closed, and use it to access Community or activate again

 If you like, you can ask agent to check that account , or why not use another email address to create a new EverSafe account?

[Tylereb]

So ideally I would like to make a new subscription. However when I try to create a new account, the system tells me that an eversafe account already exist under my email address.

So I then try to log in to that account, and run into my original issue.

[computergeek541]

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@BKNS27 wrote:

Your old account on Eversafe ID is closed if you ported out.

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I'm not so sure about that.  An Eversafe ID can be created even without having any service at Public Mobile. I would think that the old Eversafe ID should still be valid, but that only the old Self Serve acocunt wouldn't accessible.

[BKNS27]

@Tylereb 

Your old account on Eversafe ID is closed if you ported out.

You will need to make a new subscription and create a new account with a new SIM/eSIM.