Payment

[Gremln]

It will not accept my new payment card so i can resume my services. I also have not gotten any answers on how to fix. 

[hTideGnow]

HI @Gremln 

Agent helped? or you just tried and it worked? and did you try a different card?

[Gremln]

Payment change finally worked and went through. Thanks for the help all

[Gremln]

Nothing yet

[hTideGnow]

hi @Gremln you submitted ticket yet?   what agent said?

[BKNS27]

@Gremln 

One option to get service back is to purchase vouchers at these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Then dial 611 and enter the voucher number and pin while a CS_Agent gets back to you.

You can pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

To look into the issue.

[Gremln]

Done all thats too

[hTideGnow]

HI @Gremln 

Please wait an hour and use Incognito/Private/Secret mode on your browser to try putting your card again

  if same,  please submit a ticket with CS Agent :
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437           

you can also get a voucher from Shoppers drug mart and load the voucher using *611  to resume service first  and fix the credit card issue later         

[Gremln]

I have been trying for 2 days

[DDM69]

Have you tried using the search bar at the top of the page?