Porting Issue

[helenmelon2000]

Hello, I recently changed my phone number to PM and the porting isn’t done yet. It’s been over 2 hours and I still can’t make calls or send texts using my phone number. Please help

[hTideGnow]

hi @helenmelon2000 

did you remove the old carrier sim card? or disable the old carrier esim?

your PM sim is enabled but check if the label is set to Primary

Then Reboot your phone and Reset network settings

Tell us if you see the sim connected to PM network

[helenmelon2000]

cell phone, I do see PM as the default voice line and I have it turned on. I’ve already restarted my phone a few times now 

[TheSterlinger]

Is this a cell phone or home phone? So you see the Public Mobile eSIM is primary in your phone's settings? If not,  you select it and make it primary or toggle line on. Do a few more restart.  If same, you can ask agents to review and correct.

https://urlshortner.tiia.ai/xYpc_I

[helenmelon2000]

I’m doing an eSIM and yes I replied to the text, toggled off my prior eSIM and restarted my phone 

[porcupine]

Did you reply yes to the text and then replace your old Sim card with your new Sim card from PM and reboot your phone