Activation issue:

[daiske]

Hi

I have an iPhone se 2 and am currently a Koodo user. I am trying to port over my phone number to Public Mobile through the app. The app failed and it says "Subscription not activated. Something didn't go right while activating your subscription. Click below to contact a customer support agent." I am stuck. I waited for an hour at the customer chat and he directed me to the private message. I described the issue and haven't had anyone contact me. I just wasted 3 hours of my time. Can someone please help me? 

[HALIMACS · Accepted solution]

@daiske 

Are you trying to port from Koodo POST paid or Koodo PRE paid?

If POST paid, I'll send you a number to call for port assistance (get this by tapping envelope upper right or avatar and down to messages.

If PRE paid, contact the customer support agents this way as they will have to manually port the number from Koodo prepaid to Public Mobile as they share the same systems internally:

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.