@CS_Agent

[Since1960]

I am unable to port over my old phone number from TELUS.
I get a '!Phone number not eligible for port' error.

I have confirmed that my account is active by making a phone call.

My Telus account appears still active as well.

[Since1960]

I remember seeing an option to use an account number.
No I have not cancelled my account yet.
I did speak with Porting Assistance and they said that porting over has been approved on their end.

Thanks again for your help.
I guess I just have to be patient and wait... like the last port over took almost 36 hours!!!!

[HALIMACS]

@Since1960 

Is there not an option to utilize your TELUS account number on the transfer number self-serve function?

Did you CANCEL your TELUS account before ensuring all services here at Public Mobile worked - i hope not.

IMEI usually doesn't work when porting and results in errors - use prior provider account number instead.

Did you try calling the porting assistance number which I understand was provided by @Chalupa_Batman 

I'll send it to you again.

It'll be in your PRIVATE MESSAGE box which is the envelope icon upper right, or if on mobile, tap your Avatar, then go down to messages.

[Since1960]

Thanks to all that offered help.

It is frustrating when one can't simply speak with a 'customer service rep', but I guess that explains the low prices for service, phone service that is, not customer service!!!

OK, now to the problem at hand. As per @HALIMACS, I did go into my Profile and put in my number and IEMI number. The problem was that it came back with an error. If I try to put it in again, it comes back with '!Phone number not eligible for port'

As per @Chalupa_Batman, when I use the link provided to check your 'Eligibility to move', it comes back with 'You've already submitted a request to move your number. Unfortunately, your new request can't be processed.'

Am I to assume that porting takes forever? We did a phone setup on Saturday and it took until Sunday 5PM to finally port over and work. Today, I put in the port information at 11:15.
At 1250, Telus said that the account didn't look active.
At 1520, the account was active as I was able to make a phone call from the Public Mobile number that was assigned during activation of the sim.
It is now 1705, that is coming up to 6 hours waiting for service and still nothing...

Suggestions?

[HALIMACS]

@Since1960 

Please, please understand that you are posting on a PUBLIC forum of other customers just like you.

Remove the personal information ASAP by tapping the downward facing triangle upper right, and edit out the personal information.

If you were with TELUS, the number can definitely be ported here to Public Mobile.

One way you can do this is allow a temporary number to be assigned on activation, then go into your self-serve under Profile, and Change Number.

Choose the option to port number from another provider, have your prior TELUS account number ready (not the IMEI number), enter the details when prompted, put the TELUS SIM card back in your device and await the port authorization request, reply YES to it, then put your PM SIM card back in.

Reboot your device and all should be fine.

[Chalupa_Batman]

See the arrow down? 

Click and edit

[Since1960]

How?

[Chalupa_Batman]

Hi @Since1960 

Please remove all your personal data ASAP! This is a public forum and not private.

I will send you the porting team number to help you. Check your email box up top right corner.