t&t network in the USA

[Tanman11]

When I call anyone in the USA on the AT&T network they can hear me but I cannot hear them this has been going on for about a year now and I am the emergency contact for a 99 year old gentleman in Southern California and I need this resolved 

[hTideGnow]

oh @Tanman11 you meant you calling others

so, not just 1 number on AT&t has the problem but multiple? it is something hard to troubleshoot, could be PM problem or could be AT&T's

A quick work around is to try using VoIP app TextNow to make the calls

but also also ticket with PM and see if they can push for a Telus technician to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Tanman11]

Hi this problem occurs when I am in Canada and when I am in the USA AT&T are baffled by this I can call any other US subscribers and any other Canadian network works fine 

[Phil_Adelphus]

@Tanman11   Do you mean you are in Canada and having problems calling people in the USA who are on AT&T, or are you roaming in the USA.

[hTideGnow]

hi @Tanman11 

what phone do you have?

did you try T-Mobile or Verizon? now they have 3 Roaming networks to choose from in US

[Chalupa_Batman]

Hello @Tanman11 

Go into your network settings and turn off automatic. Choose T-Mobile instead and reboot. Give that a try as that should resolve it. I find Tmobile better.