SIM never showed. How do I cancel and get my money back. This is the worst service I have ever

[Jonny5alive]

SIM never showed up. I can’t get in touch with anyone to cancel and get my money back.

Should I contact my credit card company to cancel?

This is the worst online interface I’ve ever seen. 

[hTideGnow]

@eyes wrote:

Why not activate with an e-sim. You could always transfer the e-sim to a physical sim once it eventually arrives. 

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hi @eyes 

OP cannot change to esim without the help of PM support agent.  Also, OP would need to pay an extra $5 to switch to esim.  So, it is better to contact support agent, they could offer OP to get a new PM sim card from nearby Telus or Koodo store. 

[BKNS27]

@Jonny5alive 

SIM could take anywhere from 10 business days to 3 weeks to arrive.

Canadian Cell Supplies have them on sale for $4. You can also arrange for pickup if you are in Mississauga.

[Chalupa_Batman]

Hey @Jonny5alive 

Public Mobile is a self serve service. This is why it's so cheap. Yes, you can reach out to a CS Agent and ask for a refund however you may be jumping to fast.

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

I've been here for 6 years now, I'm glad I joined as I've saved a TON of money than over spending at Rogers. Plus the flexibility to change plans without extra charges or fees, works for me. Give it a try and don't give up just yet.

Remember, this is self service.

[golfball]

How long did you wait for the SIM? It can take some time to arrive. There are also other ways to get a SIM such as purchasing one from Amazon or other retailer or using an eSIM if your device supports it.

In regards to a refund or to get a resolution to this problem you will have to contact support. I would definitely recommend doing it as there is no way to remove your card information without doing so. 

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". 

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437