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Data useage...meter vs details

LDU1
Great Neighbour / Super Voisin

I got a message saying I used 75% of my data. So i looked at the data detail to see where it all went.   Data detail says I have used significantly less than the meter says. For example,  one day shows less than 10 MB in detail vs meter shows more than 1 gig for the same day. Anyone else having same problem?

3 REPLIES 3

sptong
Great Neighbour / Super Voisin

In fact, PM sums up your regular availability + bonus availability + redeemed availability to form the total availability. If your bonus and redemption from reward points are almost used up, these jet up the percentage of your data. 75% is not only talking about only your paid data. It is somewhat confusing but not incorrect.

Handy1
Mayor / Maire

@LDU1  Public mobile updates its data usage 2x a day not real time this n could be the reason for the discrepancy possibly, you can can always confirm support also and explain 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

Jb456
Mayor / Maire

PM bug for years, log into account, check your data that is what is accurate 

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