SIM Swap

[JAW64]

Hello, I'm hoping to get support.  My SIM was swapped and I've lost access to my Public Mobile account and, of course, my cellular number.  Can someone please help me get my phone back?

[CSA_PM]

Hello @JAW64 

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[JAW64]

Thank you so much.

[softech · Accepted solution]

@JAW64 

this is a serious issue.  Please report this to PM immediately.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

At the same time, I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor for their reply

(Since it is a bit late tonight, they might not reply you until tomorrow morning)