hi @Queenie3
try reboot the phone and login to app again and see if you can complete the subscription
and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?
if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)
but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
