Activation Loop Physical SIM but need eSIM

[Jjazzy]

I’m stuck in an initial activation loop asking for a physical SIM number, but I need to use eSIM instead for this new phone. I had ordered a physical SIM originally thinking I could use it, but I cannot on this phone. 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Slertn]

Good luck on responses. Raised a ticket, esclated to tech team. I have waited 5 days while the technical team was suppose to call me back. Better to just port out. 

[Jjazzy]

I submitted a new ticket with your link, hopefully it will get resolved. Thanks for your help.

[Jjazzy]

I have submitted a ticket and have been waiting over a day already without a reply.

[hTideGnow · Accepted solution]

hi @Jjazzy 

once a sim type is chosen, you cannot really change it.  You will need to ask PM support agent to see what option do you have at this point. 

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage