02-02-2026 01:55 PM
Hello, I am not happy with the public service. I started on Jan 31st. I would like to soeak on the phone with an agent. Can you call me?
02-03-2026 04:15 PM
Hello @ Chnaw,
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
02-02-2026 03:59 PM
Put a ticket in and still no service.
02-02-2026 01:57 PM
hi @Chnaw
you need to contact support agent by opening ticket:submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
