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Account issues

HL1997
Great Neighbour / Super Voisin

I have $60 in my account, which is more than my monthly subscription.

But my account is suspended? 

1 REPLY 1

kb_mv
Mayor / Maire

@HL1997 wrote:

I have $60 in my account, which is more than my monthly subscription.

But my account is suspended? 


@HL1997 Did you add any funds? Sounds like today could be your plan renewal day. Is your service still working? If yes, ignore and the plan will renew by itself. If nothing works, renewal failed. Go into your account and make a payment using your funds available.

If you need help, open a ticket using the chat icon. If this gives you trouble send a DM at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.