Service not working

[Ky10]

I tried to transfer my account from Rogers and never got a text message from them. My guess is there for it’s not set up properly. But now I can’t get any texts to try and set it up again. I can’t receive phone calls. Can only do thinks attached to wifi. Please help 

[CSA_PM]

Hello @Ky10,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Ky10]

It’s for my brothers account - what info do you need for that? How would they reach out to help?

[hairbag1]

@Ky10 

is your rogers account still active and in good standing as it must be in order to transfer successfully. Check your Community in box and I'll send you a number you can call for port assistance. 

[computergeek541]

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@Ky10 wrote:

Also noting that I submitted a ticket to get a call but my phone can’t accept calls so how will I get help! 

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Public Mobile does not provide customer service over the phone, so that won't make a difference for that.  A customer service is provided online.  I'll ask Public Mobile to contact you.

[Ky10]

Also noting that I submitted a ticket to get a call but my phone can’t accept calls so how will I get help!