cancel
Showing results for 
Search instead for 
Did you mean: 

Average wait time for mods response times?

Michaeldiduck
Great Neighbour / Super Voisin
 
5 REPLIES 5

Michaeldiduck
Great Neighbour / Super Voisin

Thanks!

ky01
Great Citizen / Super Citoyen
They are usually pretty quick but I agree with @ShawnC13 that the average wait time would be around 2-4 hours but it can be as quick as 30 minutes too!

@Michaeldiduck, yes if your plan is expired only a mod can make a change for you.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Michaeldiduck
Great Neighbour / Super Voisin

Okay thanks! Need help changing plans, 90 day plan ended and won’t let me change now

ShawnC13
Oracle
Oracle

@Michaeldiduck, this varies greatly.  I would say 2-4 hours is around average.  I have had issues fixed within minutes and that is my only interaction for problems but I know others post that they have had to wait a few hours.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Need Help? Let's chat.