Phone data

[Yorel]

I have a LG G5 phone. I signed up for  2GB 4G LTE speed but until now i am not getting a data on my phone.  My phone number is 416*******. Can somebody pleasw help me with this. I already paid for the data but i am not able to use it as it dont show on my phonw but my account says its active.

Thanks

[closng]

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@Yorel wrote:

Where do i find the LG BACK UP.??

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Hi @Yorel,

You should be able to downlad the app in the Google App store if you don't already have it.

[Yorel]

Where do i find the LG BACK UP.??

[closng]

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@Yorel wrote:

Would dat mean i am going to lost all the info on mu phone?

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Hi @Yorel,

You can use the 'LG Backup' app to save all your current data on the phone before you do the factory reset and restore the data once you've completed the reset.

I should have mentioned in my original post that this is assuming you have already tried updating the APN on your phones and that did not do the trick.

[Yorel]

I did it it already but still no data.

[ShawnC13]

@Yorel, first I edited your phone number for privacy reasons as this is a public forum.  Here is the APN settings I have found for the G5, as well make sure mobile data is turned on in your settings.  I am a little confused as to the unverified message for the 4G.

[Yorel]

Would dat mean i am going to lost all the info on mu phone?

[Lg85]

Hi @Yorel

You will probably need to manually set or check the APN settings on your phone. Please refer to the link below:

https://apn-canada.gishan.net/settings/1403_15_public_mobile_apn_settings_for_lg_g5.php

[closng]

Hi @Yorel,

Sorry to hear that your data is not working. From what I've been reading, unfortunately, this is a common issue for LG phones and in order to solve this data issue, you will need to do a factory reset...