URGENT: Can't make outgoing calls

[AmirRoshankar]

I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing. I have data but I need to be able to make calls.

I tried resetting my network settings, it did not help.

Please help ASAP!

[Dunkman]

@AmirRoshankar 

Which model phone do you have?  Is it VoLTE compatible with PM service?

https://www.publicmobile.ca/en/ab/get-help/articles/volte

If it is not VoLTE compatible, calling quality would vary depending on location.  You would need to connect to the T mobile 2G network for voice calls.  

If avaiable in your area, you might want to manually to try to connect to one of the three US partners.  Either T mobile. AT&T or Verizon.  Try to see if one of the other carrier provide better voice service. 

[will13am]

@AmirRoshankar , what phone are you using?  It sounds like the phone is not VoLTE compliant/enabled.  Is this is the case you can only make phone calls when connected to T-Mobile and there's 2G network in the area.  

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437