HELP WITH ACTIVATION.

[bronorm]

I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible. 

I can't get back to the option to select a free Sim card to be delivered to my home.

When I ask for help from customer service it keeps looping me to sign into the app over and over again without helping me.

It won't even let me unsubscribe!

Any help would be appreciated. 

Thanks.

Norm

[eddieO]

@bronorm, try open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)